Returns

To offer you the best gear at stellar prices, we have to acquire our stock from varied sources. With that in mind, we try to allow returns when possible–however, some items are final sales.

Returnable items and Return Policy

Items with green tags (used) and yellow tags (new) tags are returnable unless otherwise specified. To be returnable, items must be unused and unworn, have all original tags in tact, and must be returned with a receipt. Customers may return items within two weeks of purchase for full refund; within three weeks, customers will receive store credit. Store credit on returns may not be cashed out like credit from trades/buyouts

Non-Returnable Items

All red-tagged Old Goat items (consigned), any items marked “as-is,” and all bikes are final sales. Customers who are willing may sell or consign these items back to the Goat at normal buy-out rates or consignment rates at the discretion of the employee. If you do buy a used bike from us and experience mechanical issues, don’t hesitate to contact us; we have and always will help you figure out what is wrong and work with you to find a reasonable solution.

If you have any questions, feel free to contact our staff any time!

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